“Automation has transformed industries like manufacturing, logistics, and hospitality. A big part of that transformation has been subtle, or unseen: kitchen display systems to help orchestrate operations, touchscreen ordering, and yes, dishwashers. However, the past few years have seen a shift to technologies that promise (or threaten) to further transform the industry with AI-powered robots replacing key kitchen and front of house positions while working alongside humans.
How do we understand these advancements against the backdrop of an industry known for high rates of injury, low pay, poor job security, and high turnover? And how do we differentiate technologies that truly transform—and improve—quality of life for workers from those that might be gimmicks?”